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FAQ - Frequently Asked Questions

How do I customize my order?
At ProCater, we offer an intuitive platform where you can select and customize your meals according to your preferences and dietary restrictions. Each meal arrives individually packaged and labeled.
What payment options areavailable?
At ProCater, we offer an intuitive platform where you can select and customize your meals according to your preferences and dietary restrictions. Each meal arrives individually packaged and labeled.
How do you ensure food safety?
Safety is our top priority. All our suppliers comply with strict hygiene and safety standards, and we offer contactless delivery and individually packaged meals to ensure maximum safety.
Do you offer options for specialdiets?
Yes, we provide a wide range of options to cater to various dietary needs, including vegetarian, vegan, gluten-free, and more.
How can I contact customer service?

Our help center is available24/7. You can contact us through our website, email, or by
phone.

Can I place a large order for a corporate event?
Absolutely! ProCater specializes in handling large orders for corporate events. You can place your order through our platform or contact our customer service for assistance with large-scale catering needs.
Are there options for recurring catering services?

Yes, we offer recurring catering services. Whether it sdaily, weekly, or monthly, we can set up a schedule that suits your organizations needs.

How far in advance do I need to place my order?
We recommend placing your order at least 48 hours in advance to ensure the availability of your preferred menu items and to allow us to coordinate the best possible service for your event.
What happens if I need to cancel my order?
We understand that plans can change. Our cancellation policy allows you to cancel your order up to 24 hours before the scheduled deliverytime. For more details, please refer to our Terms and Conditions.
Do you cater to specific dietary needs like allergies?
Yes, we cater to various dietary requirements, including allergies. When placing your order, you can specify any dietary restrictions, and we will ensure that your meals are prepared accordingly.
Is there a minimum order requirement?
The minimum order requirement varies depending on the service and delivery location. Please contact our customer service for more information regarding your specific catering needs.
How is the food packaged and delivered?
Food is packaged individually to maintain freshness andensure safety. We use eco- friendly packaging where possible and ensure that delivery is carried out in a way that maintains the quality of the food.
Can I request a custom menu formy event?
Yes, we offer custom menu options. Our culinary team would be delighted to work with you to create a menu that perfectly suits your event s theme and dietary preferences.
How do you source youringredients?
We pride ourselves on sourcing high-quality, fresh ngredients from trusted local suppliers. We prioritize sustainability and quality in our sourcing practices.
What sets ProCater apart fromother catering services?
ProCater stands out for its commitment to personalized service, flexibility in catering options, high-quality ingredients, and our innovative platform that makes ordering and managing catering services seamless and efficient.

Help Center

Our help center is designed to provide quick and efficient assistance. Clients can contact us for inquiries, support, and feedback through our form:

Terms and Conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the ProCater website (“Website” or “Service”) and anyof its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and ProCater LLC(doing business as “ProCater”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the termsof this Agreement. You acknowledge that this Agreement is a contract between you and ProCater, even though it is electronic and is not physically signed byyou, and it governs your use of the Website and Services.

General Disclaimer

By accessing this website, you are agreeing to be bound by these website Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law. ProCater may revise the terms of use for its website at any time without notice. By usingthis website you are agreeing to be bound by the then current version of theseTerms and Conditions.

Accounts and Membership

You must be at least 18 years of age touse the Website and Services. By using the Website and Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years ofage. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken inconnection with it. We may monitor and review new accounts before you may signin and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notifyus of any unauthorized uses of your account or any other breaches of security.We will not be liable for any acts or omissions by you, including any damagesof any kind incurred as a result of such acts or omissions. We may suspend,disable, or delete your account (or any part thereof) if we determine that youhave violated any provision of this Agreement or that your conduct or contentwould tend to damage our reputation and goodwill. If we delete your account forthe foregoing reasons, you may not re register for our Services. We may blockyour email address and Internet protocol address to prevent further registration.

Billing and Payments

You shall pay all fees or charges toyour account in accordance with the fees, charges, and billing terms in effectat the time a fee or charge is due and payable. Sensitive and private dataexchange happens over a SSL secured communication channel and is encrypted andprotected with digital signatures, and the Website and Services are also incompliance with PCI vulnerability standards in order to create as secure of anenvironment as possible for Users. Scans for malware are performed on a regularbasis for additional security and protection. If, in our judgment, yourpurchase constitutes a high risk transaction, we will require you to provide uswith a copy of your valid government issued photo identification, and possiblya copy of a recent bank statement for the credit or debit card used for thepurchase. We reserve the right to change products and product pricing at anytime. We also reserve the right to refuse any order you place with us. We may,in our sole discretion, limit or cancel quantities purchased per person, perhousehold, or per order. These restrictions may include orders placed by orunder the same customer account, the same credit card, and/or orders that usethe same billing and/or shipping address. In the event that we make a change toor cancel an order, we may attempt to notify you by contacting the e mailand/or billing address/ phone number provided at the time the order was made.

Accuracy of Information

Occasionally there may be information onthe Website that contains typographical errors, inaccuracies, or omissions thatmay relate to promotions and offers. We reserve the right to correct anyerrors, inaccuracies, or omissions, and to change or update information orcancel orders if any information on the Website or Services is inaccurate atany time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend, or clarify information on theWebsite including, without limitation, pricing information, except as requiredby law. No specified update or refresh date applied on the Website should betaken to indicate that all information on the Website or Services has beenmodified or updated.

Third Party Services

If you decide to enable, access, or usethird party services, be advised that your access and use of such otherservices are governed solely by the terms and conditions of such otherservices, and we do not endorse, are not responsible or liable for, and make norepresentations as to any aspect of such other services, including, withoutlimitation, their content or the manner in which they handle data (includingyour data) or any interaction between you and the provider of such otherservices. You irrevocably waive any claim against ProCater with respect to suchother services. ProCater is not liable for any damage or loss caused or allegedto be caused by or in connection with your enablement, access, or use of anysuch other services, or your reliance on the privacy practices, data securityprocesses, or other policies of such other services. You may be required toregister for or log into such other services on their respective platforms. Byenabling any other services, you are expressly permitting ProCater to discloseyour data as necessary to facilitate the use or enablement of such otherservice.

Links to Other Resources

Although the Website and Services maylink to other resources (such as websites, mobile applications, etc.), we arenot, directly or indirectly, implying any approval, association, sponsorship,endorsement, or affiliation with any linked resource, unless specificallystated herein. We are not responsible for examining or evaluating, and we donot warrant the offerings of, any businesses or individuals or the content oftheir resources. We do not assume any responsibility or liability for theactions, products, services, and content of any other third parties. You shouldcarefully review the legal statements and other conditions of use of anyresource which you access through a link on the Website. Your linking to anyother off site resources is at your own risk.

Prohibited Uses

In addition to other terms as set forthin the Agreement, you are prohibited from using the Website and Services orContent: (a) for any unlawful purpose; (b) to solicit others to perform orparticipate in any unlawful acts; (c) to violate any international, federal,provincial or state regulations, rules, laws, or local ordinances; (d) toinfringe upon or violate our intellectual property rights or the intellectualproperty rights of others; (e) to harass, abuse, insult, harm, defame, slander,disparage, intimidate, or discriminate based on gender, sexual orientation,religion, ethnicity, race, age, national origin, or disability; (f) to submitfalse or misleading information; (g) to upload or transmit viruses or any othertype of malicious code that will or may be used in any way that will affect thefunctionality or operation of the Website and Services, third party productsand services, or the Internet; (h) to spam, phish, pharm, pretext, spider,crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interferewith or circumvent the security features of the Website and Services, thirdparty products and services, or the Internet. We reserve the right to terminateyour use of the Website and Services for violating any of the prohibited uses.

Intellectual Property Rights

“Intellectual Property Rights” means allpresent and future rights conferred by statute, common law or equity in or inrelation to any copyright and related rights, trademarks, designs, patents,inventions, goodwill and the right to sue for passing off, rights toinventions, rights to use, and all other intellectual property rights, in eachcase whether registered or unregistered and including all applications andrights to apply for and be granted, rights to claim priority from, such rightsand all similar or equivalent rights or forms of protection and any otherresults of intellectual activity which subsist or will subsist now or in thefuture in any part of the world. This Agreement does not transfer to you anyintellectual property owned by ProCater or third parties, and all rights,titles, and interests in and to such property will remain (as between theparties) solely with ProCater. All trademarks, service marks, graphics andlogos used in connection with the Website and Services, are trademarks or registeredtrademarks of ProCater or its licensors. Other trademarks, service marks,graphics and logos used in connection with the Website and Services may be thetrademarks of other third parties. Your use of the Website and Services grantsyou no right or license to reproduce or otherwise use any ProCater or thirdparty trademarks.

Disclaimer of Warranty

You agree that the Service is providedon an “as is” and “as available” basis and that your use of the Website andServices is solely at your own risk. We expressly disclaim all warranties ofany kind, whether express or implied, including but not limited to the impliedwarranties of merchantability, fitness for a particular purpose, andnon infringement. We make no warranty that the Services will meet yourrequirements, or that the Service will be uninterrupted, timely, secure, orerror free; nor do we make any warranty as to the results that may be obtainedfrom the use of the Service or as to the accuracy or reliability of anyinformation obtained through the Service or that defects in the Service will becorrected. You understand and agree that any material and/or data downloaded orotherwise obtained through the use of Service is done at your own discretionand risk and that you will be solely responsible for any damage or loss of datathat results from the download of such material and/or data. We make nowarranty regarding any goods or services purchased or obtained through theService or any transactions entered into through the Service unless statedotherwise. No advice or information, whether oral or written, obtained by youfrom us or through the Service shall create any warranty not expressly madeherein.

Limitation of Liability

To the fullest extent permitted byapplicable law, in no event will ProCater, its affiliates, directors, officers,employees, agents, suppliers, or licensors be liable to any person for anyindirect, incidental, special, punitive, cover, or consequential damages(including, without limitation, damages for lost profits, revenue, sales,goodwill, use of content, impact on business, business interruption, loss ofanticipated savings, loss of business opportunity) however caused, under anytheory of liability, including, without limitation, contract, tort, warranty,breach of statutory duty, negligence, or otherwise, even if the liable partyhas been advised as to the possibility of such damages or could have foreseensuch damages. To the maximum extent permitted by applicable law, the aggregateliability of ProCater and its affiliates, officers, employees, agents,suppliers, and licensors relating to the services will be limited to an amountno greater than one dollar or any amounts actually paid in cash by you toProCater for the prior one month period prior to the first event or occurrencegiving rise to such liability. The limitations and exclusions also apply ifthis remedy does not fully compensate you for any losses or fails of itsessential purpose.

Indemnification

You agree to indemnify and hold ProCaterand its affiliates, directors, officers, employees, agents, suppliers, andlicensors harmless from and against any liabilities, losses, damages, or costs,including reasonable attorneys fees, incurred in connection with or arisingfrom any third party allegations, claims, actions, disputes, or demandsasserted against any of them as a result of or relating to your Content, youruse of the Website and Services, or any willful misconduct on your part.

Severability

All rights and restrictions contained inthis Agreement may be exercised and shall be applicable and binding only to
theextent that they do not violate any applicable laws and are intended to belimited to the extent necessary so that
they will not render this Agreementillegal, invalid, or unenforceable. If any provision or portion of anyprovision of this
Agreement shall be held to be illegal, invalid, orunenforceable by a court of competent jurisdiction, it is the intention of
theparties that the remaining provisions or portions thereof shall constitutetheir agreement with respect to the subject
matter hereof, and all suchremaining provisions or portions thereof shall remain in full force and effect.

Dispute Resolution

The formation, interpretation,and performance of this Agreement and any disputes arising out outof it shall be governed by the substantive and procedural laws of NorthCarolina, United States, without regard to its rules on conflicts or choice oflaw and, to the extent applicable, the laws of the United States. The exclusivejurisdiction and venue for actions related to the subject matter hereof shallbe the state and federal courts located in [Your State/ Country], United States,and you hereby submit to the personal jurisdiction of such courts. You herebywaive any right to a jury trial in any proceeding arising out of or related tothis Agreement. The United Nations Convention on Contracts for theInternational Sale of Goods does not apply to this Agreement.

Changes and Amendments

We reserve the right to modify thisAgreement or its terms relating to the Website and Services at any time,effective upon posting of an updated version of this Agreement on the Website.When we do, we will revise the updated date at the bottom of this page.Continued use of the Website and Services after any such changes shallconstitute your consent to such changes.

Acceptance of These Terms

You acknowledge that you have read thisAgreement and agree to all its terms and conditions. By accessing and using theWebsite and Services you agree to be bound by this Agreement. If you do notagree to abide by the terms of this Agreement, you are not authorized to accessor use the Website and Services.

Join the ProCater Experience

Whether it s a corporate event or a family gathering, ProCater is here to exceed your expectations. Trust in our dedication to quality, safety, and exceptional service.

Contact Us Today Ready to transform your catering experience?

Get in touch with ProCater and letus take care of your culinary needs with the utmost attention to safety and quality.

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Transform Your Event with ProCater's Culinary Excellence.